May 24, 2010 by James Smith
There are many processes within ICT that require data from the architecture including areas like technology refresh, day-to-day incident management and change control. The common factors are accurate, up-to-date information delivered when required in a way that can be easily understood.
In the same way Warwickshire Open Data is opening up public information, ICT need to open up information about the architecture itself. This is vital to ensure effective management of both the architecture itself and the services it delivers.
Warwickshire have been working on defining services in a language the organisation can understand and linking them with the logical and physical components of the architecture. This is helping provide Warwickshire ICT with important information from both a service and a component perspective. Adding to this we are reviewing internal management systems that store data to understand how it can also be exposed and re-used.
We are now at the stage where we have good information about a service, next we need to make that information available and present it in such a way that it can be understood and where possible interactive.
This has led us to start investigating what visualisation techniques and technologies are available. Some areas where we are interested in trying different styles of visualisation are:
- Mapping the wide area network – plotting locations and the links between them.
- Browsing the ITIL Service Catalogue and viewing the underlying technical components
- Listing which services are affected by device ‘X’
- Technical devices located within each office
- Service status dashboards
Until we have some demonstrations to show here a couple of web sites we have found that could be used to visualise complex data. We will post back here following the investigation and hopefully have some examples – if only screen shots – of the visualisation techniques and technologies used.
Prefuse – Information Visualisation Toolkit