July 31, 2009 by Jim Morton
We’ve just published a new case study on our wiki on how our IT Procurement team has used twitter to improve the service they provide.
The full report, prepared by Clare Woodhead who runs the New Ways Of Working Support Team (a team with almost as many syllables as staff) can be read here:
In a nutshell, for very little technical effort and no expenditure, a team was able to improve the accuracy and quality of the service that they provide to their customers.
We will have more case studies coming soon – we’ve even set up a new page here to provide an overview.
Category: Case Study, Social Networking